Frequently Asked Questions

There are 3 ways to stop the service:

1: Via text/sms: You can opt-out at any time by sending 'STOP' to 146079000. You will be unsubscribed immediately.

2: Via e-mail: You can send an e-mail containing the phone number that needs to be unsubscribed to sg@momoxxio.com

3: Via telephone help line: customers can call the live help line number: 62366828.

When you're surfing the internet you might come across one of the Momoxxio promotions, you may decide to try. You will be asked to fill up your mobile phone number in the column displayed. After filling in your mobile phone number, you will receive a free confirmation message. The moment you confirm this confirmation message, you are officially a part of the Momoxxio family!

When you are subscribed to Momoxxio you will be charged SGD3.00 per received text message (4 messages per week).

All advertisement material clearly states that this concerns a subscription service. Furthermore, after subscribing the customer receives a free of charge information message stating the costs of the service, frequency, information on how to opt-out and a website address for more information on the service.

We do not send any messages to a mobile phone number if the number is not subscribed to one of our services. Maybe you do not remember subscribing to the service. Be careful when lending your mobile phone to people. The subscription is only activated when you have initiated it.

We understand this is an unpleasant situation. To unsubscribe your child from our service directly, send a text message stating 'STOP' to 146079000. For other methods of unsubscribing, see question 1.

For all other questions, call our service hotline at 62366828.